FAQ
Frequently Asked Q's
Below are answers to some frequent questions we receive. If you can’t find the answer to your question, please feel free to contact us and we’ll be more than happy to assist you.
Here are our five primary sizes that cater to children aged 5 years, as well as teenagers and adults:
– Extra Small
– Small
– Medium
– Large
– Extra Large
As a provider to numerous well-known brands, we are obligated to maintain and take pride in the following accreditations for our factory, which undergo annual reviews:
– Ethical Clothing Pakistan
– Okeo Tex. Certification
– Intertek Certification
We use a variety of high quality and ethically sourced materials including:
– Pakistan’s Wool
– BCI Certified Cotton
– Oeko-Tex Certified Nylon
– Coolmax Polyester
– Bamboo Rayon
– Dupont Lycra
Yes. We can offer you a quote to ship internationally via DHL Express & MERSK.
Our prices do not include taxes or import duties. This indicates that the buyer accepts responsibility for any applicable import taxes or other duty fees. Nevertheless, we are striving to reduce potential import tax expenses by collaborating closely with the client to minimize costs when possible.
Absolutely, we do provide samples. You will need to cover the shipping fees along with the cost of the sample. You can request samples of your custom socks or opt for our blank athletic sock sample. Additionally, we offer video calls to showcase your custom sock samples. This approach saves time since we cannot control the shipping durations for your sock samples.
Wholesale Customers:
1. Order Placement: Complete our Sock Order Form detailing all relevant design specifications and send it back to us.
2. Order Verification: After receiving your order, we will validate all details and provide you with an estimated dispatch date.
3. Digital Design Mockup: We can assist you in creating a digital mockup of your sock and offer guidance on design elements to ensure the final product meets your expectations.
4. Approval of Design: Once you are satisfied with the digital mockup, your order will be scheduled for production.
5. Sock Sample: We will send you a photo of the physical sock for your approval before production as a standard practice. A physical sample can also be sent at an additional cost. Please note that this step may prolong the overall lead time, so prompt feedback is crucial for time-sensitive orders.
6. Packing Process: After the knitting process is completed, your socks will enter the final stages of finishing before being examined and folded into your chosen packaging at the packing tables.
7. Completion of Order: Once your socks are ready for shipment, we will email you the final invoice and packing slip, which will include tracking information for your order.
8. Enjoy your Hilton Made socks!
Our typical lead time for production is 4 weeks after the order is confirmed.
We also offer expedited turnaround options of 1-3 weeks for a fixed fee when feasible.
Our typical minimum order quantity is usually 100 pairs for each design and colorway. Certain styles may have higher minimums, so it’s advisable to check at the time of placing an order.